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GeoDataSource™ FAQ


 
ORDER ONLINE
. How do I order a GeoDataSource subscription package?
. Can I purchase a GeoDataSource package if I don't have a credit card?
. I'm trying to order a subscription package, but my shopping cart always stays empty. What do I do?
. Will I receive confirmation after I purchase a GeoDataSource subscription package?
. Once I order a subscription package, how long do I have to wait before it is available to me?
. What is the Card Verification Code?
 
DOWNLOAD DATABASE
. How do I download the database?
. How many data file requests can I make?
. Why won't my entire data file load into Excel?
. How do I import the data into my database?
. I'm having problems importing the data into Microsoft SQL Server 2008. What should I do?
 
USER ACCOUNT
. What is the My Account Area?
. How can I get access to the My Account Area?
. How do I update my personal information?
. How can I edit my password?
. What do I do if I forgot my password?
   
USER ACCOUNT
. Can I redistribute GeoDataSource data?
. Can I include GeoDataSource data into my company's software?
. How up-to-date is your data?
. Can I still use the database after the subscription has expired?
. I have a specific question. How can I contact you?
   
   
Q: How do I order a GeoDataSource subscription package?
A:
You can order a GeoDataSource subscription package by clicking on any of the "Order Now" buttons on the home page. After doing so, you will be directed to the shopping cart. From here, follow the simple steps of the purchase checkout. You will be asked to confirm your order and billing information. When your order has been completed and approved, you will be shown an order summary page with all the details of your plan. For first time customer, we will issue an account to you upon subscription.
   
 
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Q: Can I purchase a GeoDataSource package if I don't have a credit card?
A:
Contact us at sales@geodatasource.com and we'll be happy to try and make other payment arrangements.
   
 
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Q: I am trying to order a subscription package, but my shopping cart always stays empty. What do I do?
A:
This is most likely because your Internet browser is not set to accept cookies. In order for us to properly keep track of your order, and know exactly how you've customized your plan, cookies need to be enabled. Contact us at sales@geodatasource.com if you have any further questions.
   
 
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Q: Will I receive confirmation after I purchase a GeoDataSource subscription package?
A: Sure. You will receive an email from us confirming the details of your order.
   
 
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Q: Once I order a subscription package, how long do I have to wait before it is available to me?
A:
Your subscription plan is available to you, or "activated" immediately after your order has been processed and approved. Please do not use free email account as it will slow down the credit card approval process.
   
 
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Q: What is the Card Verification Code?
A:
Also known as CVV2 or CVC2, it is a three digit number imprinted on the signature panel on the back of Visa, Mastercard, and Discover cards or a four digit number imprinted on the front of the card for American Express. We ask that you include this for your added security and protection from anyone illicitly trying to use your card online.
   
 
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Q: How do I download the database?
A:
From the "My Account" Area, click on the "Download" button that corresponds to your subscription. After clicking on the "Download" button, you will be prompted to save the requested data file (delivered as a zip file) on your hard disk.
   
 
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Q: How many data file requests can I make?
A: There is no limit to the number of data file requests you can make. You can make as many as you like.
   
 
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Q: Why won't my entire data file load into Excel?
A:
If you're trying to load a data file into Excel and you get an error that says "File not loaded completely," this most likely means that your data file has exceeded the maximum number of columns or rows Excel can handle. You can still click "OK" and see up to 256 columns or 65535 rows worth of data.
   
 
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Q: How do I import the data into my database?
A:
To import data into MySQL database, you can use the following SQL statement:



To import data into Microsoft SQL Server database, you can use the following SQL statement:



For importing data into the countries table in Microsoft SQL Server, you can remove the line containing "CODEPAGE = '65001',".
   
 
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Q: I'm having problems importing the data into Microsoft SQL Server 2008. What should I do?
A:
If you are having problems importing the data into Microsoft SQL Server 2008, then click here.
   
 
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Q: What is the My Account Area?
A:
In a nutshell, the My Account Area is your gateway to everything we have to offer. Through the My Account Area you'll be able to download databases as well as have access to our numerous data tools. The My Account Area is also where you can edit your sign in password, make changes to your account information, and get all the details on your current subscriptions.
   
 
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Q: How can I get access to the My Account Area?
A:
In order to get access to the My Account Area, you must register for a GeoDataSource subscription package. Once you have logged in, you can click the My Account link from virtually anywhere on the web site and you will be directed to the My Account Area.
   
 
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Q: How do I update my personal information?
A: From the Web site, click on the My Account Link. From here, you can update your name, location, email address and other personal information.
   
 
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Q: How can I edit my password?
 
From the My Account Area, click on the My Password Link. Enter your old password and then your new password. You'll then be asked to confirm your new password. An email notification will be sent to you indicating that your password has been updated.
   
 
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Q: What do I do if I forgot my password?
A:
If you forgot your password, don't worry. First, click on the My Account link from the GeoDataSource home page. Then click on the Forget Password link. Type in your email address and click Submit button. Your password will automatically be emailed to you.
   
 
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Q: Can I redistribute GeoDataSource data?
A:
In order to redistribute GeoDataSource data, you need to purchase a redistribution license. By doing so, you may make unlimited, royalty-free copies of our data for the purpose of being included, enhancing or completing a "commercial," "web" or "compiled" applications. You must also encrypt or password-protect the data in a database (such as Microsoft Access), such that free and/or open access to the raw data is not easily obtained. Reselling the raw data is strictly prohibited. Please read our license agreement for more details on the use of GeoDataSource data. Please use the order form here to acquire the redistribution license.
   
 
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Q: Can I include GeoDataSource data into my company's software?
A:
Yes, GeoDataSource data can be included in your company's software, however you must purchase a redistribution license to do so. If you purchase a redistribution license, you may make unlimited, royalty-free copies of our data for the purpose of being included, enhancing or completing a "commercial," "web" or "compiled" applications. You must also encrypt or password-protect the data in a database (such as Microsoft Access), such that free and/or open access to the raw data is not easily obtained. Reselling the data is strictly prohibited. Please read our license agreement for more details on the use of GeoDataSource data.
   
 
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Q: How up-to-date is your data?
A:
GeoDataSource provides the most up-to-date demographic and geographic data. Our geographic data is updated monthly.
   
 
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Q: Can I still use the database after the subscription has expired?
A:
Yes, you can still use the out-dated database without renewing the subscription. However, you will not receive the addition, removal or changes we release in every monthly update after that.
   
 
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Q: I have a specific question. How can I contact you?
A: If you need answers to more specific questions, feel free to contact us via email:
For general questions and comments about our site, please e-mail us at: info@geodatasource.com
For technical support, please e-mail us at: support@geodatasource.com
For customer service or sales inquiries, please e-mail us at: sales@geodatasource.com
If you have placed an order with us, please include your Order Number and Customer ID in the subject line of your e-mail.
   
 
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